Refund Eligibility
We accept returns and offer refunds for items that meet the following conditions:
- Request initiated within 14 days of delivery
- Items must be unused, undamaged, and in original packaging
- All tags and protective covers must remain intact
- Personalized or custom-made brooches are non-refundable
How to Initiate a Return
- Email us at [email protected] with your order number and reason for return
- We will respond within 2 business days with return instructions
- Ship the item back to us using a trackable shipping service
Note: Customers are responsible for return shipping costs unless the return is due to our error.
Refund Processing
Once we receive and inspect your return:
- Refunds will be processed within 5 business days
- The refund will be issued to your original payment method
- Shipping fees are non-refundable (except in cases of our error)
- International customers: customs duties and taxes are non-refundable
Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
Damaged or Defective Items
If you receive a damaged or defective brooch:
- Contact us within 7 days of delivery
- Include photos of the damaged item and packaging
- We will arrange for a free return and replacement/refund
Non-Refundable Items
The following items cannot be returned or refunded:
- Brooches with removed tags or damaged packaging
- Items showing signs of wear or alteration
- Sale or clearance items (unless defective)
- Gift cards (if applicable)
Contact Us
For any questions about our refund policy, please email [email protected]. We typically respond within 24-48 hours.
