Faq
Order Processing
How long does order processing take?
We typically process orders within 1-2 business days. During peak seasons or sales events, processing may take slightly longer.
Can I modify or cancel my order after placement?
You may request order modifications or cancellations within 1 hour of placing your order by contacting us at [email protected]. After this period, we cannot guarantee changes as processing begins immediately.
Shipping & Delivery
What shipping methods do you offer?
We offer standard and express shipping options worldwide. The available methods and estimated delivery times will be displayed during checkout based on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. Customs fees or import taxes may apply depending on your country's regulations, which are the customer's responsibility.
Product Information
What materials are used in your brooches?
Our brooches are crafted from various high-quality materials including enamel, crystal, pearls, and metal alloys. Each product page contains detailed material specifications.
Are the brooches nickel-free?
All our brooch findings are nickel-free and hypoallergenic, making them suitable for sensitive skin.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We'll provide return instructions and address.
Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and select regional payment methods depending on your location.
Is my payment information secure?
All transactions are processed through PCI-compliant payment gateways with SSL encryption. We never store your full payment details on our servers.
Care Instructions
How should I care for my brooch?
To maintain your brooch's quality: store in a dry place, avoid contact with water and chemicals, and clean gently with a soft, dry cloth. Specific care instructions vary by material.
Can I wear my brooch in water?
We recommend removing all brooches before swimming, showering, or other water activities to prevent damage to the materials.
For any questions not covered here, please contact our customer support team at [email protected]. We typically respond within 24 hours on business days.