Shipping policy

Shipping Information

At StellaAdorno, we take great care in packaging and delivering your beautiful brooches to your doorstep. Please review our shipping policy below for important information about order processing and delivery.

Shipping Method

We currently offer Standard Shipping for all orders. All packages are shipped via reliable carriers with tracking information provided.

Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or sales events, processing may take slightly longer.

Shipping Time

Standard Shipping delivery times vary by destination:

  • Domestic: 3-5 business days
  • International: 10-20 business days

Please note these are estimates and not guarantees, as delivery times may be affected by factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Package weight and dimensions
  • Destination country

There is currently no free shipping option available.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.

Shipping Restrictions

We ship worldwide with some exceptions. Certain countries may have import restrictions or additional customs fees that are the responsibility of the recipient.

Address Accuracy

Please ensure your shipping address is complete and accurate. We cannot be responsible for undeliverable packages due to incorrect addresses provided.

Damaged or Lost Packages

While we take every precaution with packaging, please inspect your order upon arrival. For any shipping-related issues, contact us immediately at [email protected] with your order number and details.

Customs and Import Fees

International customers may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in our shipping costs.

Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will be posted on this page.

For any shipping questions not addressed here, please contact our customer service team at [email protected].